The last few months have been particularly busy for us here at Mackerel Media and one of the exciting projects that has been keeping us occupied is a search engine marketing campaign for Edinburgh Edge, a new partnership venture between Dalmahoy, Maximillion Events and the Edinburgh International Climbing Arena (EICA). It’s particularly fitting that we were approached by the team at IfLooksCouldKill to partner up on the project.

Edinburgh Edge is a collaborative project designed to offer superb value accommodation, conference and activity packages in the West (or edge) of Edinburgh. The team has many years of experience working together to deliver world class events to both corporate and leisure markets.

Our work started with detailed keyword research, looking at the competitive search landscape, followed by an on-site search engine optimisation exercise to the ensure the site is as friendly to search engines as possible. A link-building campaign is underway, which will in turn be followed by a comprehensive pay-per-click campaign to drive highly targeted traffic to the site.

Google has been using site speed as a ranking factor in its AdWords model for some time, but speed is now one of the 200 or so factors taken into account when ranking a page in organic listings, marking a fairly fundamental change and making it ever more challenging for web developers, web masters and search engine optimisers to achieve strong, high ranking positions. The knock-on effects will also be felt at hosting companies (particularly those who rely on the high-volume, low-service model) as more pressure is put on them to deliver web pages quickly, which itself can be largely dependent on the quality of code produced by programmers but also on the hardware provided, internal infrastructure, bandwidth available and connections. Suffice to say, those who invest in high-quality infrastructure and fast connections will feel the benefit as clients migrate towards them, as will developers who take the time to produce efficient, clean code that doesn’t get in the way of the user experience.

The team at Google are keen to stress that the impact is likely to be minimal, saying:

While site speed is a new signal, it doesn’t carry as much weight as the relevance of a page. Currently, fewer than 1% of search queries are affected by the site speed signal in our implementation and the signal for site speed only applies for visitors searching in English on Google.com at this point. We launched this change a few weeks back after rigorous testing. If you haven’t seen much change to your site rankings, then this site speed change possibly did not impact your site.

Speed has long been of interest to Google as they have carried out extensive testing on the impact of speed on how users interact with their search tools. In short, a speedier site means better click-through rates, higher levels of engagement and a generally higher degree of satisfaction.

The course is designed for attendees who are new to SEO and will give them a grounding in a variety of principles and techniques that can be used to improve and optimise a web site. Some of the topics being covered are:

• Semantic HTML
• Web Development Techniques for SEO
• Researching & Planning SEO
• Writing effective, optimised content
• Building Links
• Techniques to Avoid

The course takes place on Thursday the 3rd of December, runs from 10am to 4pm, includes lunch and costs £300 + VAT per person. Note that the course is ILA approved.

For more details on the day and to book a place, head over to the Netresources site or call them on 0131 477 7127.

There are just 8 places available so if you’re interested you’d best book your place as soon as you can.

Hope to see you there!

- Nick

We’ve been a little lax here in keeping the blog up-to-date with our new clients wins and completed projects, so in the spirit of more frequent announcements, we’re extremely pleased to announce Welcome to Scotland as a new search engine optimisation client.

Owned and operated by Landmark Press – the group also responsible for the Landmark Visitor Park, Inveraray Jail and Edinburgh’s Camera Obscura – WelcometoScotland.com is the country’s premier tourism portal, featuring over 11,000 providers of accommodation in Scotland.

We were approached following the redevelopment and re-launch of the site to assist with a broad search engine optimisation campaign aimed at promoting the site and the many businesses it features to the hundreds of thousands of tourists who make Scotland their destination of choice every year. With the recent upsurge in holidaying at home, the campaign focuses on the local, national and international markets, a combination that presents an intriguing set of challenges, namely the need to promote a huge range of accommodation providers including Hotels, B&Bs, Self Catering, Holiday Cottages,  Caravan Parks and Hostels.

Already the signs are looking good, with a number of excellent ranking positions secured for prominent keyphrases. Watch this space though – we’ll keep you updated on progress.

Hello Bing, Goodbye Yahoo

Perhaps the most significant recent development has been the long-mooted coming together of Microsoft and Yahoo in a partnership that sees one of the web’s oldest and most revered search engines make way for the Redmond giant’s technology. The two companies had been in a will-they-won’t-they dance for what seems like years, but at the end of July the deal was finally inked.

In exchange for an 88% share of search ad revenue, Bing will replace Yahoo’s search engine and bring much-desired exposure of Microsoft’s technology to the 570 million or so visitors Yahoo currently attracts. The immediate gain for Microsoft is the potential to increase its share of the search market to around 28%, which will bring with it vastly increased search ad revenue. Interestingly, more recent statistics have shown Bing’s search ad market share soaring by around 44%, a seemingly clear sign that advertisers and web users appreciate the service.

Microsoft is of course taking something of a multi-pronged strategy, with its earlier investment in Facebook: see below for more.

The deal also puts another nail in the coffin of Yahoo’s strategy, which through the tenures of Terry Semel and Jerry Yang has been somewhat suspect: remember, this is the company that in 2002 failed to acquire Google for $5 billion – what a bargain that would have been!

What does Microsoft-Yahoo Deal mean for Search?

Rising Traffic – The clearest implication is that Bing is now a much more important consideration for search optimisation and marketing campaigns. Hitherto, our experience of Bing traffic has been somewhat underwhelming, typically our clients see a roughly 20:1 Google to Bing ratio. That is now highly likely to change and as such we’ll be focusing much more on Bing.

Lack of Back-link Data – From an SEO perspective, one of the jewels in Yahoo’s crown is the superb Site Explorer, which provides a very thorough breakdown of the back-links a given web site enjoys. Google’s Webmaster Panel does have a backlink tool, but next to Yahoo’s, it’s rather poor. With the M:Y deal, are we in danger of losing Yahoo’s backlink data? Will it be migrated to the new platform? We can only hope it will as losing it would put a huge dent in every SEO’s toolkit.

Facebook, Friendfeed & Designs on Real-Time Search

One of the hottest topics on in the search community right now is real-time-search and whether the major players are actually capable of delivering updates to their indexes in the same way that the likes of Twitter can. With this in mind, Facebook’s acquisition of Friendfeed is very interesting, as it brings the social networking site closer to being a provider of real-time search results across your network of friends and contacts. Some have said this pits them squarely against Google and have even spoken of a Google vs Facebook war. Adding the rising popularity of Twitter to the mix, and the scene is set for something of a search showdown.

Thinking laterally, for many people Facebook is the de facto starting point for a web browsing session, so if the site can deliver a rich and compelling search experience it has a very strong change of diverting the searching habits of some of its 240 million users away from Google.

Google Perks Up

We do love a pun here, and Google’s latest Caffeine update provides ample opportunity for them. Silliness aside, the update does represent something of a step change for Google as it aims to tackle a number of persistent challenges: Speed, Relevance and Index Size. Whilst access to the preview system has been limited, early feedback from the search community has been generally positive, particularly on the speed of results (halved in many cases), the ranking of authoritative domains over ones that are less so and a closer alignment of search results with relevance, something that Bing has incidentally been making noises about. Social Media links seem to be rising in rank, but with the recent ‘revelation’ that 40% of Tweets are ‘pointless babble‘ is this necessarily a good thing?

Friends Reunited Perks Down

It was announced a few days ago that Brightsolid, the internet arm of D.C. Thompson Publishing, agreed to acquire Friends Reunited from ITV for £25 million, the troubled broadcaster thereby taking a hit of £150m on the £175m it paid for the site back in 2005. Whilst the popularity of the site has waned (with Facebook bearing down, it’s no surprise), it does allow BrightSolid to develop its interests in the Ancestry and Geneaology market, one into which it has made tremendous strides.

With FRU now in the hands of a smaller (and arguably nimbler) owner, we certainly hope that it’s a positive sign and wish them all the best – there aren’t enough internet-based companies in Scotland for our liking!

The blog previously ran on the Serendipity Platform, which proved to be a little restrictive for their needs. We’ve now migrated the blog to WordPress (of which we are great fans) and applied a customised theme that ties in much more neatly with the design of the main site.

The aims of the move are threefold:

1. Make writing and publishing articles easier, quicker and more frequent
2. Utilise the SEO-friendliness of WordPress
3. Widen the distribution and visibility of the content

If you have a spare few minutes, I’d thoroughly recommend your stopping by and having a read of the delightful little articles Charles and Dee write about their life on the farm, Northumberland and the animals, of which there seem to be many more since our last visit! The blog is at http://www.southlandsfarmcottages.co.uk/blog

By the way – we also redesigned the cottages page to show the cottages in the very best light possible.

In one case we suspected sabotage, and in another it was probably something that was forgotten about when the site went live (the developer using robots.txt to restrict search access instead of having a separate development environment most likely, still no excuse), but whatever the case the impact is severe and perhaps even catastrophic for a site or business.

The robots file can be used to some effect to aid search engine optimisation efforts, or to aid the transfer from an old site with its outdated architecture and navigation to a new site with its new structure, for example:

URL Removal via Webmaster

You can request the removal of old URLs or directories from Google’s index by adding them to the robots file, then submitting a request via the webmaster console. This is particularly useful when whole directories become redundant and need to be removed from search engine indexes.

Sculpting Link Juice

This is one of those SEO techniques that seems to attract an equal mixture of praise and criticism, but it is one way of controlling how internal links flow around your web site, and from there how much ‘equity’ or ‘link juice’ you pass from one page to another. The theory says that you can focus link juice from – say – your home page on to a select few sub-pages and in doing so raise their ranking.

The recent announcement from Google on the canonical tag does (to a certain degree) render this redundant, but until we see conclusive proof it works, we’ll remain on the slightly sceptical side of the fence.

One of the key considerations we espouse is maintaining a profile rather than simply setting it up. Why? Because then you’ll know what people are saying and be able to respond accordingly. However, problems can arise from time-to-time, as a recently settled lawsuit involving a review posted on Yelp.com about a Chiropractor in San Francisco. So, what should you be aware of, how can you make the best of it and what should you do when something goes wrong?

Some Background
By way of background, it’s worth looking at what happened with the Yelp Lawsuit: a customer of a Chiropractor in the USA placed a review on Yelp.com, making allegations about the practitioner he had visited. The review was made public and came to the attention of the Chiropractor, who considered it defamatory and sued.

Yelp has just recently launched in the UK, going head-to-head with a host of other sites like Qype.co.uk, TripAdvisor and BrownBook (amongst a number of others) which are becoming busier and more popular by the day.

The Yelp case has just been settled – out of court – so we won’t ever know the agreement they reached, but the stance of the two parties’ lawyers tells us something about the challenge review sites pose by asking an intriguing question: is a review an opinion or a statement of fact? If it’s the former, then in the USA it’s constitionally protected; if it’s a fact, then it’s potentially libellous. Whilst the legal implications on this site of the pond may be different to those over there (of course we’d always advise consulting a lawyer if you’re in any doubt!), the practical implications are universal.

So, how can you as a web site owner take advantage of the situation and deal with the problems that may arise? Are you scared of the potential negative publicity you might face? We’d recommend following our guidelines on dealing with Review Web Sites:

1. Take a Proactive Approach
The first thing you must do is claim the listing with whichever site you’re looking at. The method for this varies from site to site but in most cases it’s a fairly quick, if a little fiddly, thing to do.

Secondly, you should furnish the listing as best you can. Add a good, honest and positive description of your business; add some photos; add whatever else the site lets you. Afterall, it’s another window onto your company and you want to look your best, don’t you?!

Thirdly, you’ll need to drum up some reviews – the best way to do this is to contact a few happy customers and ask if they’d mind writing one for you. You’re best to explain what the site is about, why you’re asking them to do it and how they should go about it.

Remember – the chances are, the more positive reviews you have, the higher up you’ll rank not only when someone does a search directly on the review site but also in main search engine ranking pages.

2. Provide Open Channels for Communication
If you make it easy for people to get in touch with you, then you make it easy to find out about problems before they get too serious.

In addition to making contact details on your web site clear, take care to include them clearly on your invoices, letters and emails. Most importantly, encourage people to get in touch.

3. Mop Up Problems Before They Hit the Web
Whatever business you’re in, and however well you satisfy your customers, it’s inevitable that problems, perhaps completely outwith your control, will arise from time to time. Our strong advice is to mop these problems up and deal with them completely before a customer has a chance to vent their frustration on the web.

During a transaction, or immediately afterwards, encourage customers to tell you how things are going. Ask them what else you can do to help. Are there any little niggles you can take care of? Chances are they’ll let you know and you can sort them out there and then.

4. Be Open and Honest
If you make a mistake, let the customer know and at the same time let them know what you’re doing to fix it. If you can keep the customer on-side even during a difficult time, then the chances are they won’t go spouting off as soon as you’re out of ear-shot. There’s even a chance they’ll praise you for the speed and efficiency with which you sort something out.

5. Don’t Worry About the Crazies
With a little luck, you won’t ever need to worry about it, but in case you find yourself on the receiving end of an inaccurate, misleading or exaggerated review written by that frankly infuriating customer you had a few weeks ago, don’t be too concerned.

Some sites will provide you as the business owner with the ability to respond to a customer’s review, so you can balance things out. For example, if other customers knew that the person who made ridiculous statements about the cleanliness of your hotel also made off with two pillows and half the towels, they might take the review with a pinch of salt.

Likewise, as humans we’re fairly capable of filtering out the overly bad or overly good reviews to make a balanced assessment of how good a restaurant, shop or guest house actually is.

6. Don’t be Daft
Please don’t write your own review, really, don’t do it, even if it seems like a good idea at the time, it’s really not, in fact it’s a terrible idea and you’ll be found out sooner or later. You’ll probably find rotten fruit coming your way at high speed as disgruntled customers convey their anger.

Need Some Help?
If you need help or advice on claiming, setting up or managing your organisation’s listings, we can help. We can take care of everything for you, and ensure your listings are as smart as they can be.

Get in touch with us on 0845 224 7428 or drop us an email at hello@mackerelmedia.co.uk